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Benrernou, Salima
 

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1Kritikos, Kyriakos ; Pernici, Barbara ; Plebani, Pierluigi ; Cappiello, Cinzia ; Comuzzi, Marco ; Benrernou, Salima ; Brandic, Ivona ; Kertész, Attila ; Parkin, Michael ; Carro, Manuel A Survey on Service Quality DescriptionArtikel Article2013