<div class="csl-bib-body">
<div class="csl-entry">Wallner, M. (2007). <i>Modeling and empirical evaluation of service process improvement based on ITIL best practices</i> [Master Thesis, Technische Universität Wien]. reposiTUm. http://hdl.handle.net/20.500.12708/178014</div>
</div>
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dc.identifier.uri
http://hdl.handle.net/20.500.12708/178014
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dc.language
English
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dc.language.iso
en
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dc.title
Modeling and empirical evaluation of service process improvement based on ITIL best practices
en
dc.type
Thesis
en
dc.type
Hochschulschrift
de
dc.contributor.affiliation
TU Wien, Österreich
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tuw.thesisinformation
Technische Universität Wien
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tuw.publication.orgunit
E188 - Institut für Softwaretechnik und Interaktive Systeme