User Perceptions of GeoAI in a Comfort-based Route Planner: Preliminary Results and Design Considerations

Abstract

In this work in progress, we apply a first step in a user-centered design framework to assess the user requirements surrounding the use of AI in a thermal comfort-based navigation application. Initial findings from a survey of 129 participants in Europe suggest that users would like general information about how a navigation application is using AI, with the option to access more detailed information, but care less about the details of the uncertainty of the prediction. Furthermore, designers should take care to clearly describe data security and use practices and explore ways to address doubts about reliability and accuracy. Additionally, our results encourage further development of routing services focused on diverse factors other than time and distance.