A Social BPM Approach to Deal with Agility

Abstract

Business Process Management (BPM) takes care of the business process (BP) lifecycle using different technologies in organizations to provide value-added services or products for end-users. Although today’s fast-changing business world poses vast variants of business processes (BPs) alongside uncertainty. This situation requires an agile BPM to manage, maintain, and execute different variants of a BP as well as deal with uncertainties and changes. One of the emphasises of agile BPM is involving stakeholders in the BP lifecycle, which requires a standard approach for all stakeholders to have quick and efficient access to the BP lifecycle to prevent problems like cultural resistance. In order to reach a standard approach, social BPM is an emerging concept that can help the easy and efficient involvement of stakeholders in the BP lifecycle. By inspiring form social BPM, this paper propose a new social media-based BPM platform to deal with different varieties of BP and uncertainties by integrating stakeholders in the BP lifecycle. While the platform eases communication, information exchange, and decision-making among stakeholders; it also eliminates the exchange between design-time and run-time while a change occurs by merging design-time and run-time.