<div class="csl-bib-body">
<div class="csl-entry">Jarsve, T., Malkomsen, E. R., Woźniak, P. W., & Niess, J. (2024). Exploring User Expectations and Perceived Creepiness in AI: A Study on Furhat and ChatGPT. In <i>NordiCHI ’24 Adjunct: Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction</i>. 2024 Nordic Conference on Human-Computer Interaction (NordiCHI ’24), Uppsala, Sweden. https://doi.org/10.1145/3677045.3685428</div>
</div>
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dc.identifier.uri
http://hdl.handle.net/20.500.12708/209774
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dc.description.abstract
AI-powered technology is continuously expanding its capabilities, leading to high user expectations. Incongruities between expectations and how technical artefacts work in practice can lead to feelings of creepiness. Hence, there is a need to build an understanding of how people experience different types of AI-powered technologies. To this end, we conducted a mixed-method study (n = 20) including video observations and interviews to explore users’ perception of and interaction with two distinct AI interfaces: Furhat and ChatGPT. Using a predefined prompt, we facilitated conversations on personal topics between the user and the technology. Our initial findings underscore the role of user expectations and intentionality in AI design, emphasising AI designers’ need to holistically consider user expectations to design positive experiences. Enhancing our understanding of user expectations during AI interactions aims to foster positive experiences and prevent interactions from being perceived as creepy or unsettling.
en
dc.language.iso
en
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dc.subject
AI
en
dc.subject
Creepy Technologies
en
dc.subject
Expectations
en
dc.subject
User Experience
en
dc.title
Exploring User Expectations and Perceived Creepiness in AI: A Study on Furhat and ChatGPT
en
dc.type
Inproceedings
en
dc.type
Konferenzbeitrag
de
dc.relation.isbn
979-8-4007-0965-4
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dc.type.category
Poster Contribution
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tuw.booktitle
NordiCHI '24 Adjunct: Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction
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tuw.peerreviewed
true
-
tuw.researchTopic.id
I5
-
tuw.researchTopic.name
Visual Computing and Human-Centered Technology
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tuw.researchTopic.value
100
-
tuw.publication.orgunit
E193-05 - Forschungsbereich Human Computer Interaction
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tuw.publisher.doi
10.1145/3677045.3685428
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dc.description.numberOfPages
5
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tuw.author.orcid
0009-0009-8602-5180
-
tuw.author.orcid
0009-0006-3399-0516
-
tuw.author.orcid
0000-0003-3670-1813
-
tuw.author.orcid
0000-0003-3529-0653
-
tuw.event.name
2024 Nordic Conference on Human-Computer Interaction (NordiCHI '24)
en
tuw.event.startdate
13-10-2024
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tuw.event.enddate
16-10-2024
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tuw.event.online
On Site
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tuw.event.type
Event for scientific audience
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tuw.event.place
Uppsala
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tuw.event.country
SE
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tuw.event.presenter
Jarsve, Tora
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wb.sciencebranch
Informatik
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wb.sciencebranch
Mathematik
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wb.sciencebranch.oefos
1020
-
wb.sciencebranch.oefos
1010
-
wb.sciencebranch.value
90
-
wb.sciencebranch.value
10
-
item.languageiso639-1
en
-
item.grantfulltext
none
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item.openairetype
conference poster
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item.cerifentitytype
Publications
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item.openairecristype
http://purl.org/coar/resource_type/c_6670
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item.fulltext
no Fulltext
-
crisitem.author.dept
E193-05 - Forschungsbereich Human Computer Interaction
-
crisitem.author.orcid
0009-0009-8602-5180
-
crisitem.author.orcid
0000-0003-3670-1813
-
crisitem.author.orcid
0000-0003-3529-0653
-
crisitem.author.parentorg
E193 - Institut für Visual Computing and Human-Centered Technology