<div class="csl-bib-body">
<div class="csl-entry">Wimmer, C., Erceg, S., & Grechenig, T. (2025). What is Familiar is Usable: Evaluating the Impact of Familiarity on User Experience and Usability in Mobile App Stores. In N. Yamashita, V. Evers, K. Yatani, & X. (Sharon) Ding (Eds.), <i>CHI EA ’25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems</i> (pp. 1–6). Association for Computing Machinery. https://doi.org/10.1145/3706599.3719769</div>
</div>
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dc.identifier.uri
http://hdl.handle.net/20.500.12708/221543
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dc.description.abstract
This study evaluates how familiarity influences UX ratings of Apple App Store and Google Play Store among 40 iPhone and Android users using the User Experience Questionnaire (UEQ). Participants rated their familiar app store highly, while the unfamiliar store scored lower, particularly on pragmatic usability factors like perspicuity, efficiency and dependability. Results highlight the challenge of overcoming resistance to change and the need for alternative platforms to address usability barriers. These findings offer insights for fostering user adoption and competition in mobile app ecosystems.
en
dc.language.iso
en
-
dc.subject
App Stores
en
dc.subject
Change Resistance
en
dc.subject
Familiarity
en
dc.subject
User Experience
en
dc.title
What is Familiar is Usable: Evaluating the Impact of Familiarity on User Experience and Usability in Mobile App Stores
en
dc.type
Inproceedings
en
dc.type
Konferenzbeitrag
de
dc.relation.isbn
979-8-4007-1395-8
-
dc.description.startpage
1
-
dc.description.endpage
6
-
dc.type.category
Full-Paper Contribution
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tuw.booktitle
CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
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tuw.peerreviewed
true
-
tuw.relation.publisher
Association for Computing Machinery
-
tuw.relation.publisherplace
New York
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tuw.researchTopic.id
I5
-
tuw.researchTopic.name
Visual Computing and Human-Centered Technology
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tuw.researchTopic.value
100
-
tuw.publication.orgunit
E194-03 - Forschungsbereich Business Informatics
-
tuw.publisher.doi
10.1145/3706599.3719769
-
dc.description.numberOfPages
6
-
tuw.author.orcid
0009-0001-8938-6143
-
tuw.author.orcid
0009-0007-4567-6935
-
tuw.author.orcid
0009-0000-5622-8598
-
tuw.event.name
2025 CHI Conference on Human Factors in Computing Systems
en
tuw.event.startdate
26-04-2025
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tuw.event.enddate
01-05-2025
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tuw.event.online
Hybrid
-
tuw.event.type
Event for scientific audience
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tuw.event.place
Yokohama
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tuw.event.country
JP
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tuw.event.presenter
Wimmer, Christoph
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wb.sciencebranch
Informatik
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wb.sciencebranch
Wirtschaftswissenschaften
-
wb.sciencebranch.oefos
1020
-
wb.sciencebranch.oefos
5020
-
wb.sciencebranch.value
90
-
wb.sciencebranch.value
10
-
item.openairecristype
http://purl.org/coar/resource_type/c_5794
-
item.cerifentitytype
Publications
-
item.openairetype
conference paper
-
item.fulltext
no Fulltext
-
item.languageiso639-1
en
-
item.grantfulltext
none
-
crisitem.author.dept
E194-03 - Forschungsbereich Business Informatics
-
crisitem.author.dept
E194-03 - Forschungsbereich Business Informatics
-
crisitem.author.orcid
0009-0001-8938-6143
-
crisitem.author.orcid
0009-0007-4567-6935
-
crisitem.author.orcid
0009-0000-5622-8598
-
crisitem.author.parentorg
E194 - Institut für Information Systems Engineering
-
crisitem.author.parentorg
E194 - Institut für Information Systems Engineering
