Design of an integrated management system concept by transforming the EFQM approach to operational and personal excellence

Abstract

Heutzutage beschränkt sich der Qualitätsbegriff nicht mehr ausschließlich auf die Produktqualität, sondern betrifft die gesamte Organisation. Dies führte zum Konzept der Exzellenz, das das laufende Streben nach Verbesserung zur Erreichung langfristiger Ergebnisse beschreibt. Organisationen stehen vor der Herausforderung, kontinuierlich den Exzellenz-Reifegrad ihrer komplexen sozio-technischen-ökonomischen Produktionssysteme zu evaluieren und zu erhöhen. Der gegenwärtige Forschungsansatz schlägt vor, die Komplexität von Produktionssystemen zu reduzieren, indem diese in ein technisches, wirtschaftliches und soziales Untersystem aufgeteilt werden. Diese werden dann aus unterschiedlichen Qualitätsperspektiven, nämlich der Business Exzellenz, der operativen Exzellenz und der individuell-persönlichen Exzellenz betrachtet.

Nowadays, the term quality is no longer limited to product quality, but instead centers on the entire organization as a whole, which resulted in the concept of excellence that describes an ongoing aspiration towards improvement for achieving long-term results. Organizations face the challenge of continuously evaluating and increasing their maturity of excellence of their complex socio-technic-economic production system. Therefore, present research proposes to reduce a production system-s complexity by dividing it into a technical, economic and social sub-system that are considered separately from different quality perspectives, in particular business excellence, operations excellence and individual personal excellence. In a first stage, based on the philosophy of the EFQM business excellence approach, model frameworks and implementation methods have been developed, validated and reported in attached publications to provide organizations self-assessments for the concerned quality perspective of the corresponding sub-system. In a second stage, within the fusion body of the present doctoral thesis, the self-assessments for the sub-systems are consolidated which results in an integrated assessment solution to evaluate a socio-technic-economic production system as a whole. Thus, the aim of the doctoral thesis is the development of an integrated management system (IMS) concept that merges the EFQM model for business excellence with the EFQM-based model frameworks for operations and individual personal excellence.