Title: Process management and related quality aspects in the automotive industry
Language: English
Authors: Weigl, Ernst 
Qualification level: Diploma
Advisor: Strycek, Pavol
Issue Date: 2010
Number of Pages: 102
Qualification level: Diploma
By this master thesis the question on: Does the QMS/PMS1 contribute and to which extent to satisfy customer requirements? Does the QMS/PMS structurally stimulate a continuous process improvement process? should be answered. The result of this Master Thesis should help an organization to improve and develop their business processes, to increase efficiency and customer satisfaction. To develop an automotive business management model and an automotive process improvement tool. To enable an organization to improve and develop their business processes with the aim of efficiency increase and sustainable customer satisfaction. Good People + Good Processes = Good Results To collect the required information literature study, internet research, norms and standards as well as customer requirement specifications were studied prior to the development of the model and tool. The result is an applicable tool to assess the maturity level of an organization and to set up related improvement plans. A quality driven organisation may use this tool to support their continuous improvement process. The scope o f the maturity assessment tool is not completed within this master thesis. An enterprise specific adapt ion based on their key bus
URI: https://resolver.obvsg.at/urn:nbn:at:at-ubtuw:1-59930
Library ID: AC08473179
Organisation: E017 - Weiterbildungszentrum der TU Wien 
Publication Type: Thesis
Appears in Collections:Thesis

Files in this item:

Show full item record

Page view(s)

checked on Feb 18, 2021


checked on Feb 18, 2021

Google ScholarTM


Items in reposiTUm are protected by copyright, with all rights reserved, unless otherwise indicated.