Title: Communication management in water risk and crisis situations
Language: English
Authors: Baierl, Maria 
Qualification level: Diploma
Advisor: Kreuzinger, Norbert 
Issue Date: 2013
Number of Pages: 148
Qualification level: Diploma
In case of water risk and crisis incidents, communication needs to be taken up within a short time in order to achieve maximum effectiveness and sustainability. This mainly means conserving the reputation of and perception towards the organisation as well as satisfying stakeholder needs and interests in the short and long run. The risk and crisis situation, its management and stakeholders' role within the communication process influence stakeholders' decision-making before, during and after an incident. Moreover, stakeholder perception, attitudes and behaviour in relation to risks and crises are dependent on psychological, cultural and socio-cultural factors. Thus, details on stakeholders, mainly gathered in the risk management and communication process can be used as vital information for planning and implementing a risk and crisis communication concept. Despite the knowledge on the presence of risks and possible crises, there is a lack of preparation for emergency situations. This thesis investigates the psychological and strategic aspects of communicating to stakeholders and outlines the experience and knowledge on the risk management and crisis communication process, necessary for organisations' communication. It visualises the organisational and operational procedure of risk and crisis communication. Structured in accordance with the risk management process, the thesis aims at developing a demonstrative risk and crisis communication framework in order to apply it on a hypothetical case study of ground water contamination. Consequently, this thesis serves as a starting point to develop risk and crisis communication frameworks and could encourage the active implementation of such concepts within organisations.
URI: https://resolver.obvsg.at/urn:nbn:at:at-ubtuw:1-65049
Library ID: AC10901864
Organisation: E017 - Weiterbildungszentrum der TU Wien 
Publication Type: Thesis
Appears in Collections:Thesis

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