<div class="csl-bib-body">
<div class="csl-entry">Papagni, G., & Köszegi, S. T. (2022). Challenges and solutions for trustworthy explainable robots. In S. T. Köszegi & M. Vincze (Eds.), <i>Trust in Robots</i> (pp. 57–79). TU Wien Academic Press. https://doi.org/10.34727/2022/isbn.978-3-85448-052-5_3</div>
</div>
For robots to be accepted within society, non-expert users must deem them not only useful (and usable) but also
trustworthy. Designing robots that can explain their decisions and actions in terms that everyone can understand is
crucial to their trustworthiness and successful integration into our society. This paper, written as a part of a doctoral
dissertation, draws from interdisciplinary research on social sciences and explainable robots (and AI) to address the
set of challenges associated with making robots explainable and trustworthy. Particular attention is paid to non-expert
users’ perspectives within the context of everyday interactions. We claim that, as perfect explanations do not
exist, their success in triggering understanding and fostering trust is determined by their plausibility. Furthermore,
we maintain that plausible explanations are the result of contextual negotiations between the parties involved. As a
result, this paper presents strategies formalized into a model for explanatory interactions to maximize users’ understanding
and support trust development.
en
dc.language.iso
en
-
dc.rights.uri
http://creativecommons.org/licenses/by-sa/4.0/
-
dc.subject
explainable robots
en
dc.subject
trust
en
dc.subject
Non-Expert Users
en
dc.subject
everyday explanations
en
dc.title
Challenges and solutions for trustworthy explainable robots
en
dc.type
Book Contribution
en
dc.type
Buchbeitrag
de
dc.rights.license
Creative Commons Attribution-ShareAlike 4.0 International
en
dc.rights.license
Creative Commons Namensnennung - Weitergabe unter gleichen Bedingungen 4.0 International
de
dc.relation.publication
Trust in Robots
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dc.identifier.doi
10.34727/2022/isbn.978-3-85448-052-5_3
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dc.relation.isbn
978-3-85448-052-5
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dc.relation.doi
10.34727/2022/isbn.978-3-85448-052-5
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dc.description.startpage
57
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dc.description.endpage
79
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dc.type.category
Edited Volume Contribution
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tuw.booktitle
Trust in Robots
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tuw.peerreviewed
true
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tuw.relation.ispartof
10.34727/2022/isbn.978-3-85448-052-5
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tuw.relation.publisher
TU Wien Academic Press
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Wien
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tuw.book.chapter
3
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tuw.researchTopic.id
I5
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tuw.researchTopic.id
I3
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tuw.researchTopic.name
Visual Computing and Human-Centered Technology
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tuw.researchTopic.name
Automation and Robotics
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tuw.researchTopic.value
50
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tuw.researchTopic.value
50
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tuw.publication.orgunit
E330 - Institut für Managementwissenschaften
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dc.identifier.libraryid
AC17202538
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dc.description.numberOfPages
23
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dc.rights.identifier
CC BY-SA 4.0
de
dc.rights.identifier
CC BY-SA 4.0
en
wb.sciencebranch
Soziologie
-
wb.sciencebranch
Philosophie, Ethik
-
wb.sciencebranch
Elektrotechnik, Elektronik, Informationstechnik
-
wb.sciencebranch.oefos
5040
-
wb.sciencebranch.oefos
6031
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wb.sciencebranch.oefos
2020
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wb.sciencebranch.value
30
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wb.sciencebranch.value
40
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wb.sciencebranch.value
30
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Open Access
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Publications
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en
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http://purl.org/coar/resource_type/c_3248
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open
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with Fulltext
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application/pdf
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book part
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crisitem.author.dept
E330-01 - Forschungsbereich Arbeitswissenschaft und Organisation
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E330 - Institut für Managementwissenschaften
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crisitem.author.parentorg
E330 - Institut für Managementwissenschaften
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crisitem.author.parentorg
E300 - Fakultät für Maschinenwesen und Betriebswissenschaften