Impact of digitalization : a qualitative study on impact of digitalization within organizations in Ethiopia

Abstract

The term "digital transformation" refers to various changes and innovations instigated and rooted in advanced technologies. It transcends transient trends, indicating a continual evolution that has gained popularity since the Internet began. Both organizations and individuals have been working extensively to incorporate digitization into their daily activities, leading to a significant shift in the modern mode of operation. Nevertheless, the global digitization transformation has not occurred uniformly. Developing countries like Ethiopia have faced challenges adjusting to the current technological paradigm shift. The proposed changes in these countries are not incremental but rather drastic alterations that challenge deeply rooted societal norms and existing infrastructures. Like many other developing countries, Ethiopia faces infrastructure constraints and cultural conventions that directly impact how businesses operate and relationships with one another. The resistance to these significant changes is substantial and is deeply anchored in Ethiopian society’s historical fabric.This thesis aims to shed light on some challenges, limitations faced, and strategies used by Ethiopian organizations in the case of the World Food Programme, Awash Bank, Addis Ababa City Administration Civil Registration and Residency Service Agency and Ahun; in their digital transformation journey through rigorous, in-depth interviews by employing Qualitative Research Methodology. The findings from this research highlight various strategies implemented to mitigate the negative impacts of digitalization. Additionally, this thesis can serve as a foundation for future efforts to accelerate national development through digital transformation, positioning Ethiopia for success in an increasingly digital landscape.