Spevak, K., Hoelbling, D., Schmelz, D., & Grechenig, T. (2025). Banking Innovation vs. Elderly People: The Limits of Mobile Banking and Self-Service Stations-An Empirical Report to Improve Inclusive Design. In Human-Centered Design, Operation and Evaluation of Mobile Communications (pp. 367–385). https://doi.org/10.1007/978-3-031-93061-4_23