Schneider, T., & Aigner, W. (2011). A-plan. In Proceedings of the 11th International Conference on Knowledge Management and Knowledge Technologies - i-KNOW ’11. International Conference on Knowledge Management and Knowledge Technologies (I-KNOW), Special Track on Theory and Applications of Visual Analytics (TAVA), Graz, Austria. ACM. https://doi.org/10.1145/2024288.2024341
Assignment of staff to work tasks is a complex problem that involves a large number of factors and requires a lot of expertise. Long term as well as short term requirements need to be met which demands flexible solutions. Software tools can aid planners in reaching optimal dispatching plans but currently available solutions provide only incomplete support. This paper describes the design, development, and evaluation of a prototype for semi-automated assignment planning called A-Plan. We have carried out this work in the context of a gas device maintenance provider. In A-Plan, assignments of service technicians to customers are displayed visually and can be modified by direct manipulation. Smooth cooperative work is possible and an optimization algorithm has been integrated that facilitates semi-automatic planning. A qualitative evaluation with potential users and IT professionals provided encouraging feedback on the proposed integration of automated methods and interactive visual interfaces.
CVAST: Centre for Visual Analytics Science and Technology (Laura Bassi Centre of Expertise)
Visual Computing and Human-Centered Technology: 100%