To Customize or Not to Customize - Is That the Question?

Abstract

As automated vehicles become more prevalent, designing interfaces that best fit all users, especially ones in minority populations, is a pressing but difficult goal. System-driven adaptation is a commonly used approach as it is easier and created by experts but, has innate flaws. Customization, on the other hand, allows users to consciously alter the interface to appear and operate in a manner most suited to their needs and wants. However, various components of the interface have different constraints, capabilities, and requirements with the amount of customization appropriate. In this workshop, we will dissect an expansive taxonomy for customization and develop a series of levels in order to get the full benefits from customization, which in turn can help engineers and designers in creating more user-centered systems.