The Dual Model for Everyday Stress Technology: Understanding the Lived Experience of Data-Driven Stress

Abstract

Technology plays a dual role in our daily lives, both contributing to heightened stress levels and offering potential solutions for stress management. However, the lived experience of stress in everyday contexts remains underexplored, leaving a critical gap in our understanding of how stress manifests and how technology can effectively support stress management. To address this, we conducted user interviews and expert interviews with specialists in psychology, health, and stress research, complemented by an autoethnographic study. Our findings show the complexity of stress as both a subjective experience and a response shaped by socio-technical environments, leading to the construction of the Dual Model for Everyday Stress Technology. This model highlights the paradoxical nature of stress and its management in technology-mediated settings. We identify key directions for future stress-management technology design and research, with implications for creating meaningful, human-centred technologies for managing stress in everyday life.